Looking for the best lender?

5 Lenders Boasting Highest Customer Satisfaction

Daily Real Estate News | Tuesday, November 19, 2013 | link

Customer satisfaction with mortgage lenders reached a seven-year high this year, according to J.D. Power’s 2013 U.S. Primary Mortgage Origination Satisfaction Study. The study measures customer satisfaction in four key areas: application/approval process, loan representative, closing, and contact.

“As refinancing volumes are on the decline, consumers contemplating purchasing a home are likely to have multiple lenders competing for their business,” says Craig Martin, director of financial services practices at J.D. Power. “This can be particularly beneficial for those who are first-time home buyers. First-time buyers often have questions and should not be afraid to ask prospective lenders about the specifics of the mortgage process and how they will be kept informed. Much of the stress with borrowing comes from a lack of information and knowledge during the process.”

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Author: kimhuntkw

We specialize in Real Estate in the Pleasanton, Dublin and Livermore areas of the East Bay in California

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